FREQUENTLY ASKED QUESTIONS
At AvantDoll Store, we make every effort to ensure that the images on our website accurately represent the products we sell. We understand the importance of transparency and strive to minimize any discrepancies between the photographs and the actual items you receive. However, please note that due to differences in monitor settings, lighting conditions during photography, and the inherent limitations of digital representation, there may be slight variations in color or texture between the image and the physical product.To provide an even better shopping experience, we always include detailed product descriptions and specifications to complement the visuals. If there are specific features or details of the product that need clarification, please refer to these descriptions or feel free to reach out to our customer support team for further assistance.If you do receive a product that significantly differs from its advertised description or the primary image displayed, rest assured that we have a strict returns and refunds policy in place. In such cases, customers are entitled to contact us immediately upon receipt of the item to initiate a return process and request either a replacement or a full refund according to our store policies. Our goal is your complete satisfaction with every purchase from our store.
To view your sales receipt on our store:
1. Log into Your Account: Visit our website and sign in using your registered email address and password.
2. Navigate to Order History: Once logged in, locate the ‘My Orders’ section within your account dashboard or profile page.
3. Find the Relevant Order: Browse through your list of orders and identify the order for which you require the receipt, typically searchable by order number or date of purchase.
Alternatively, we also send an electronic copy of the receipt to the email address associated with your account at the time of purchase. Please check your inbox, spam folder, or promotional folders for the email containing the receipt.
To initiate a return process on our platform, please follow these steps:
1. Contact Customer Service: Reach out to our customer support team via email or phone to inform them of your intention to return the item. Kindly provide your order number, the reason for return, and any other relevant information requested.
2. Receive Return Authorization: Our customer service representative will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number. This RMA number must accompany your returned package.
3. Package Your Item: Carefully repackage the item in its original packaging, including all accessories and documentation that came with it. Ensure the item is unused and in its original condition.
4. Ship the Item Back: Affix the RMA number to the outside of the package and ship it back to the address provided by our customer service team. You may be responsible for return shipping costs unless otherwise stated in our return policy.
5. Track Your Return: Keep track of the shipment until it reaches us. Once we receive and inspect the returned item, we will process your refund or exchange as per our return policy terms.
When it comes to items marked as “out of stock” on our website, we constantly assess inventory needs and work diligently to replenish those products that are in high demand or have been popular previously. The decision to replenish a certain product, however, involves multiple considerations, such as supplier availability, manufacturing capabilities, and projected demand trends.
For a specific item that’s currently out of stock, we suggest utilizing the “notify me when available” function (where applicable), which allows you to stay updated on restocking news. Otherwise, feel free to reach out to our customer service representatives for more specific details about the restocking schedule and possible preorder options.
It’s important to note that there may be instances where certain products won’t be restocked due to discontinuation by the manufacturer or changes in our product portfolio. Despite this, we consistently endeavor to offer a diverse and engaging selection of products, so we encourage you to regularly check our website for any updates.
Our online store offers international shipping services to a wide range of countries around the world. To determine whether we can ship to your specific location, please enter your country and postal/ZIP code during the checkout process. Our system will automatically calculate the available shipping options and their corresponding costs based on your delivery address.
In case your region does not appear in the list of available shipping destinations, please get in touch with our customer service team, who will assist you with any questions regarding shipping eligibility or potential alternative solutions.